Shipping policy

Shipping Policy

This Shipping Policy describes how Illumiwave (“we,” “us,” or “our”) processes and delivers orders placed through our website.

### Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. You will receive a notification once your order has shipped.

Processing times may be extended during high-volume periods or due to circumstances outside our control.

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### Shipping & Delivery Estimates
Illumiwave operates using a dropshipping fulfillment model. Products may ship from multiple suppliers and locations.

Estimated delivery times:
- United States: 7–15 business days  
- International: 10–25 business days  

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs inspections, weather conditions, or other unforeseen factors.

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### Shipping Rates
Shipping charges are calculated and displayed at checkout unless otherwise stated as part of a promotional offer.

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### Tracking Information
Once your order ships, tracking information will be sent via email. Tracking updates may take 3–7 business days to appear.

Orders containing multiple items may be shipped separately.

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### Customs, Duties & Taxes
Illumiwave is not responsible for customs duties, import taxes, or fees imposed by local governments. These charges are the responsibility of the customer.

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### Incorrect Addresses
Customers are responsible for providing accurate shipping information. Illumiwave is not liable for orders delivered to incorrect or incomplete addresses provided at checkout.

Returned shipments due to address errors may require additional shipping fees for reshipment.

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### Lost or Delayed Orders
If your order has not arrived within 30 days (U.S.) or 45 days (international), please contact us so we can assist in initiating a carrier or supplier inquiry.